How ordering works: cash on delivery, ৳80 delivery and 7-day returns
No card needed, no advance payment, and a return window that is real. The whole process — from clicking order to the rider handing you the parcel — explained in one page.
Most of our customers pay when the parcel is in their hands. That is how e-commerce works in Bangladesh, and it is how we have set the shop up — cash on delivery is enabled on every order, and online payment is there for anyone who prefers it.
Order without paying first
Add what you want to the cart, go to checkout and leave your name, phone number and address. That is the whole thing. You will get an order confirmation with your order number, and we start packing. Nothing is charged at this point if you chose cash on delivery.
One thing that genuinely helps us: please give a phone number that is switched on and answered. The biggest cause of a delayed delivery in Bangladesh is a rider standing at an address with nobody reachable for ten minutes.
Delivery: what it costs and when it lands
· Inside Dhaka — ৳80, typically 1 to 2 days
· Outside Dhaka — ৳140, typically 2 to 4 days
· Orders over ৳4,000 — delivery free, everywhere in the country
We ship through Steadfast. You will get a tracking number, and if the estimate is going to slip (weather, a district route, a holiday) we will tell you rather than leave you refreshing a page.
When the parcel arrives
Check the item in front of the rider. Check the size against what you ordered, and check the piece visually — stitching, buttons, the colour against what you expected. If something is wrong, refuse the parcel and message us the same day on WhatsApp (01576450711). That is much easier to fix than posting something back afterwards.
If you paid cash on delivery, the rider collects it. Keep the receipt slip until you have checked the item fully.
Returns and exchanges within 7 days
Every order carries a 7-day easy return. The conditions are the standard ones, and worth reading once:
· The item should be unworn, unwashed, with tags attached and in its original packing
· Wrong size? We exchange it — tell us the size you need and we reserve it before you send the first one back
· Refunds are processed to your bKash or bank after we receive and check the return
· Items bought in a sale are exchangeable for the same value; they are not refundable
Sizes: the thing worth getting right the first time
Ordering a size up "just in case" is the most common reason people end up returning something. Every product page has a size chart with real measurements, and for denim we sell by waist number rather than letter, so it is easy to check against a pair you already own. If you are unsure, send us your height, weight and usual size in another brand — we will tell you which size to order, and we are right almost every time.
Why people order from us twice
Because the process is boring. Order, check, pay the rider, done. No advance transfer, no waiting for a bank, no argument about a return. If something does go wrong, you have one WhatsApp number and a person on the other end of it.
Cash on delivery all over Bangladesh. Free delivery over ৳4,000. 7-day easy returns. Questions before you order: WhatsApp 01576450711, or email sinzo.bd@gmail.com.
